Terms and Conditions

 


PayGate

  • The Firewood Company is a business in the retail distribution industry that sells Firewood & other retail Items.
  • Subject to availability and receipt of payment, requests will be processed within 24-72 hours and delivery confirmed by email or telephone.
  • The offering on this website is available to South African clients only.
  • The provision of goods and services by The Firewood Company is subject to availability. In cases of unavailability, The Firewood Company will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.
  • The Firewood Company shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
  • EFT (Use Order NR as reference)( ETFs to be paid before delivery can be scheduled and POP sent to info@tfwc.co.za)( Deliveries will only be done, once the EFT payment reflects in our account)
  • Card transactions will be acquired for The Firewood Company via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.
  • Customer details will be stored by The Firewood Company separately from card details which are entered by the client on PayGate’s secure site.
  • The Firewood Company , The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  • The Firewood Company takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  • This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 35 Tredoux Street, Beaconvalle Parow.
  • The Firewood Company may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  • This website is run by The Firewood Company based in South Africa trading as
    a private Company and with registration number 2018/30836/107 owned and run by Jacques Botha
  • Company Physical Address: 35 Tredoux Street, Beaconvalle Parow | Telephone: 021 492 7317 | Email: info@tfwc.co.za

How does Delivery work? / When will my wood arrive?

  • Once your payment has cleared you will be contacted to schedule a delivery.
  • We strive to deliver your orders within 2-5 business days.
  • Please note that deliveries can take up to 5 Business days.
  • Standard deliveries take place between 8h30 and 16h30 Monday to Friday.

Please make sure someone is at the delivery address to receive your order when a delivery date and time has been confirmed.

 


 

Delivery Terms and Conditions

Standard Delivery

  • Standard Delivery Fee: R200 – R300.
  • Deliveries will be scheduled efficiently and the most economical route will be planed to allow for lowest possible carbon footprint and time wastage
  • Delivery times are estimated. Please allow a 3 Hour Window period (an hour before and an hour after estimated time is given) for delivery to arrive. There are many factors  that affect delivery times ie traffic congestion
  • We carry, stack & pack the bags neatly within 50m of the allocated parking you earmarked for us as offloading zone.
  • Please make sure you inform us if you would like our Gents to stack the bags in a multistory building, Up a big flight of stairs or down narrow pathways where trolleys cannot fit. Let’s work together and work towards a win-win situation.
  • Deliveries that require more time than our average deliveries, might have a surcharge in the future to compensate for extra time allocated to do your delivery.  Please understand that the average time is allocated in order to deliver everyone’s orders on time.
  • If delivery has to be rescheduled after your delivery has been confirmed and dispatch, an additional delivery charge may be payable.
  • Our delivery times 8h30 – 16h30 Mon-Friday
  • Any cancellations will incur a 10% payback fee.

 

Express Delivery

  • Express delivery is charged at R400.
  • Delivery will take place within 48 hours. Please select your preferred time of delivery: Monday – Friday (Standard delivery lead time is 2-5 business days). If this is not suitable, please contact us to check if we can make an alternative arrangement to accommodate your specific delivery request. Please note, although we are always eager to see how we can meet your needs, the express delivery fee will be charged on exceptions.

 

Backorder

  • If an order is placed on back order then delivery will take longer than 5 working days and you will be contacted as soon as we have stock to arrange delivery as soon as possible.

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Contact us

Contact us

info@tfwc.co.za

021 492 7317

084 887 1060